Session #1: Leadership Essentials- Amanda Ross SHRM-SCP, SPHR, Valliant Consulting Group
A perfect class for leaders at any level in their career. Great first-time information to help new leaders grow and develop their styles. An excellent refresher for experienced leaders that need some motivation and regrouping. We will review concepts of leading such as leading vs managing and what that really means from a leadership perspective as well as from your employee’s perspective. We will also review core fundamentals such as communication, leading and directing and professionalism of a leader.
Event Details: April 20, 2018 * 8:30AM-4PM * Indian Pueblo Cultural Center
Session #2: Tactical Management Tools- Amanda Ross SHRM-SCP, SPHR, Valliant Consulting Group
Effective Interviewing Skills for Great Hires-Our most important asset is our human capital. Learn how to prepare for your next hire and tactics to support you to a great hire.
Performance Management/ Dealing with Difficult Employees-Feedback is necessary and helpful at all levels. Learn how to prepare for difficult conversations beforehand.
Annual Performance Reviews-Nearly everyone dreads year end performance reviews. Discuss why it’s important to find the time to do a quality review, how to make it easier on yourself and the employee you deliver it to.
Event Details: May 18, 2018 * 8:30AM-4PM * Indian Pueblo Cultural Center
Session #3:The Impact of Communication: Build Skills, Inspire Others and Lead -Jacqueline N. Hood, Ph.D.
Individuals’ performance and satisfaction at work depends upon effective communication. The seminar will discuss why effective communication is important for successful leadership, the impact of nonverbal communication on interactions at work, as well as common barriers to effective communication. Further, channels of communication will be considered, including how technology has enhanced the speed and efficacy of communicating with others at work, while delivering expanded possibilities for miscommunication. The seminar will be interactive and engaging with participants discovering their preferred communication style, practicing active listening skills, and identifying how to build and maintain trusting relationships. Finally, participants will develop a personal action plan for improving their communication at work.
Event Details: July 27, 2018 * 8:30AM-4PM * Indian Pueblo Cultural Center
Session #4: Customer Service- Keri Stewart, CPBC, Results 4 Business, Inc.
We have a choice in how we treat each customer: Do they have a memorable or miserable experience? We create an either or environment: Either our customers are elated, perhaps spoiled, certainly appreciated. Or, by our own inattention, we help escort them out the door, and hand them to our competition.
Event Details: August 10, 2018 * 8:30AM-4PM * Indian Pueblo Cultural Center